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Do you have a question about secondary glazing ? take a look at our F.A.Q


Are you looking around for secondary glazing ? Do you have a question to ask us ? Take a look at our F.A.Q for the most popular questions we always get asked.

Please feel free to contact us with any information you require if you cannot find it here !

Q: How long will it take to have my windows installed once I have received my order confirmation?

A: Usually it takes around 2 weeks from order to installation

A: Yes, all our windows and installation are guaranteed for ten years

Q: What are your payment terms?

A: If you would like to go ahead with a installation a 50% deposit is required to begin manufacturing the bespoke windows, the Balance is paid upon colpetion.

Q: Do you charge for a call out survey?

A: We offer a completely free of charge no obligation call out survey anywhere in the London area

Q: If we no longer want to go ahead with my secondary glazing installation will I be entitled to a refund?

A: Unfortunately as all our secondary glazing is manufactured to your specific measurements all materials will not be re-useable so the 50% deposit will be non refundable

Q: What is your secondary glazing manufactured from?

A: All of our secondary glazing frames are manufactured from white powder coated aluminium

A: Rest assured we can colour match our windows to any RAL colour to match your interior décor at a additional cost

Q: I have curtains in the way of my windows can you guys work around them?

A: Our surveyor will take into account any curtains or blinds that may need to be removed prior to installation if they are obstructing the installation space required
A: Generally we do not like to take the responsibility for the removing and fitting of curtains or blinds as some of these are professionally installed and may effect your guarantee, However if we feel it is simple enough we will do so at our own discretion
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